Reliable maintenance and support contracts to keep your label printers running — because your solutions perform vital business functions.
Barcode and label printing solutions perform vital business functions — and like any other IT solution, they need suitable, reliable maintenance and service contracts to quickly resolve issues should they arise. We realise just how important the solutions are that we supply to our customers — so we also understand the need for effective back-up in the event of a problem.
Our annual maintenance contracts include travel, labour and parts (excluding consumables and malicious damage). We provide an engineer on-site within a specified response time to attend to the faulty equipment.
Ad-hoc printer repairs are available nationwide to carry out maintenance and repair work to minimise workplace disruption — no contract required, just call us when you need us.
Removal of dust, debris and label residue from all internal components to prevent misfeeds and print defects.
Thorough inspection of the printhead, platen roller, drive belts and all mechanical components for wear or damage.
Full recalibration of print speed, density and label detection to restore optimum print quality.
Installation of the latest firmware where applicable to ensure security and performance.
A service report for your records detailing all work carried out and any recommendations.
Post-service telephone support to address any questions and ensure everything is running smoothly.
Contact R&LS to discuss which service option best suits your equipment and operating requirements. We'll provide a clear, no-obligation quote.
Contact R&LS for More Information